Order Cancellation Policy
Lixra practices a hassle-free cancellation policy. We are just an email (firstname.lastname@example.org ) or a call (+1 888-721-3588) away if you decide to change or cancel your order.
- Any cancellation within 7 days from the order date, provided order is not shipped, falls under SAFE cancellation policy and you get complete refund on cancellation.
- Cancellation of order after 7 days of ordering is subject to applicable restocking fees. The below list mentions the restocking fees applied to the refund based on the product category.
- Home Décor - 10% or $10 whichever is higher
- Furniture - Refer product specific cancellation policy on the products page.
- Lights - 15% or $15 whichever is higher
- Other Categories - $0
- SHIPPED Orders cannot be cancelled and you will have to wait for the order to be delivered and then follow Return Process for returning the product.
- Orders which are REFUSED AT DELIVERY or Orders that are CANCELLED AFTER SHIPPING (if customers dont wait to wait for return) will incur 10% processing fees + 20% Return shipping fees + 30% Restocking fees.
If any product has a separate cancellation policy listed on the products page then it takes precedence over the general cancellation policy mentioned here.