We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund within 15 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
- Personalized items like changing the light frame from chrome to gold, etc.
- Items you have already assembled
- Items marked “Non-Returnable” on the product page
Any service charges collected on the order will not be refunded. This includes:
- Assembly services included with delivery
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Steps to Initiate Return:
- Login to your Lixra account --> Go to Order Details Page --> Initiate Return
- Click Initiate Return
Once Return is initiated in Lixra, our Returns Processing department will process the return and you can track the status of your return online.